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customer service
When it comes to managing your online reputation, there are two ways of going about it – reactive and proactive. While reactive reputation management is waiting for something to go wrong and then putting out the fire, proactive reputation management is thinking ahead and taking action to build your fortress of positive visibility to combat Read More
Behold the quirks of today’s modern consumer: They’re using more communication channels than ever before, making all purchase decisions based on reviews they read online, and expect things to go right, all the time, immediately. Does your organization have what it takes to keep up? Take a look at some best practices we found to Read More